Help Center Full Guide

Purchasing Snacks & Drinks in the Lounge

You can purchase snacks and drinks inside the lounge Sheem Lounge offers a selection of light snacks and beverages available for purchase directly in the lounge. There’s no need to bring anything from outside—you can pay on-site and enjoy them right away. How to Purchase Please use whichever of the following two methods is most convenient for you. 1. The Snacks/Drinks button on the Mobile Key page After check-in, tap the Snacks/Drinks button on the Mobile Key page to go to that lounge’s sales page. You can open the Mobile Key from the KakaoTalk/SMS link sent when your reservation is confirmed. 2. Scan the QR code at the snack bar Scan the QR code placed at the snack bar in the lounge with your phone camera to access the same sales page. Both methods lead to the same page, where you can check the available menu items and prices in real time. Payment - When you select a menu item, you will be taken to the card payment page for each purchase. - Once payment is complete, you may pick up your item directly from the snack bar or receive it according to the instructions provided.

Food Policy

Foods Allowed - Light snacks: crumb-free and odor-free snacks such as chocolate bars, energy bars, jelly, and candy - Cakes: allowed, but cake boxes cannot be disposed of inside the lounge - Odor-free foods: plain rice porridge, sandwiches as long as they do not have a strong smell - Sealed drinks: bottled beverages, takeaway coffee, etc. Leftover drinks cannot be thrown away in the trash bin! Foods Not Allowed - Strong-smelling foods: jokbal, fried chicken, pizza, fish, garlic-heavy or strongly seasoned foods - Foods that create a lot of crumbs: bagged chips, popcorn, crackers - Soupy foods: ramen, stews, soup, etc. - Alcoholic beverages: all types of alcohol

How do I make a reservation?

How to Book 1. Select a lounge: Choose your preferred lounge location. 2. Select a room/seat: Check available rooms or seats and time slots. 3. Choose date/time: Select your preferred date and usage time. 4. Payment: Complete payment to confirm your reservation. After confirmation, you will receive an SMS with a confirmation message and mobile key link. Changing a Reservation - Self-service changes that move your start time later are available until 30 minutes before the scheduled start. - You can change your reservation directly from My Reservations/reservations. Using the reservation page timetable There is no separate "Reserve" button. Pick a time on the timetable and the payment button appears. 1. In the row of the room you want, tap the cell for your start time. The minimum usage time is selected automatically, and the times are shown at both ends of the selection. 2. To use the room longer, tap a later cell in the same row. Tapping an earlier cell moves the start time. Tapping the first or last selected cell again clears the selection. 3. Grey cells are already booked, in the past, or outside opening hours; they cannot be selected or skipped over. If tapping a later cell does not extend the selection, there is a booked cell in between — choose another room or time. 4. Once a time is selected, the Pay Now button appears at the bottom. Check the number of guests and any coupon, then pay to confirm. Cancelling a reservation - You can cancel from My Reservations/reservations → the reservation's detail page → Cancel reservation. The refund ratio is calculated automatically from the cancellation time see the cancellation and refund policy.

What payment methods are available?

Payment Methods - Online Payment: We accept credit cards, debit cards, and simple payment services Kakao Pay, Naver Pay, Toss Pay, etc.. - On-Site Payment: On-site payment is not available. - Foreign Payments: International guests can pay via PayPal. Please set the currency to USD when making the payment. Receipt After completing your payment, you can view your receipt on the reservation details page.

How do I enter?

Mobile Key Check-In 1. Once your reservation is confirmed, a reservation confirmation message will be sent via KakaoTalk. 2. When it is time to check in, the mobile key will be activated. 3. Tap Enter Check In on the mobile key to check in and unlock the door. Important Notes - The mobile key will be activated 3 minutes before your reservation time. - You may enter at any time during your reservation period.

Adjusting Heating and Cooling from the Mobile Key

Where can I control it? After check-in, you can control it directly from the mobile key page. - Mobile key page: the link in the SMS sent when your reservation was confirmed or https://sheem.me/key/<reservation number - There is no separate wall-mounted remote or control button in the room. All controls are handled through the mobile key page. What you can control After check-in, in the Air Conditioner/Heater card under the Devices section: 1. Power toggle — Turn it on or off using the switch on the right side of the card. 2. Fan speed — Adjust it by tapping the segmented bar for Low / Medium / High. If it is in Auto mode, an "Auto" notice will be shown. Depending on the room, preset buttons set up in advance by the host e.g. Strong Cooling, Low Heating may also be displayed. In rooms with presets, one tap sets the mode, temperature, and fan speed all at once. If you want to switch between cooling and heating modes - Rooms with preset buttons: Tap the preset button for the mode you want. - Rooms without presets: There is no mode switch button on the mobile key page. Please contact us via our KakaoTalk channel or Channel Talk and send <reserved room number please switch to cooling or please switch to heating, and we’ll change it for you right away. Frequently Asked Questions - Nothing happens when I press the button — Right after check-in, it may take a moment for the device status to update. Please try again after 5–10 seconds. - It says "Identity verification is required" — Device control is only available after the accompanying guest’s identity verification is completed. Please follow the identity verification instructions at the top of the mobile key page. - I can’t adjust it after my usage time ends — Controls are only available during your booked time.

Coupon Guide: Viewing, Using, and Expiration

View Your Coupons You can see all issued coupons on the My Coupons/coupons page login required. - They are organized into three tabs: Available / Used / Expired. - You can quickly check each coupon’s discount details, expiration date, and usage conditions at a glance. - Coupons with 7 days remaining until expiration are highlighted with a D-7 label. Coupon Types - % Discount Coupon: A percentage discount off the payment amount e.g. 10% off - Fixed Amount Discount Coupon: A discount for a set amount e.g. ₩5,000 off - Time Coupon: Adds free usage time e.g. 30 minutes — mainly used for extending your session time How to Use Coupons At the payment step of your reservation, simply select the coupon you want to use and the discount will be applied automatically. - Multiple coupons can be applied at once to a single payment. - Time coupons are automatically deducted during the extension step on the Mobile Key page. Some coupons may be valid only for specific lounges, rooms, or items, or may have usage limits per user. If a coupon cannot be applied, please check its conditions on My Coupons/coupons. Coupon Restoration on Reservation Cancellation When you cancel a reservation that used a coupon, whether the coupon is restored depends on when you cancel. - If you cancel at a point eligible for a full 100% refund, the coupon you used is automatically restored and can be used again. Its original expiration date stays the same. - For cancellations at a partial-refund or no-refund point, or a no-show, the coupon is treated as used and is not restored. Please refer to the “Cancellation & Refund Policy” guide for the exact refund-rate timing. Expiration Notice - A coupon’s expiration date is set at the time of issuance, and it can be used through the expiration date itself. - Starting the day after the expiration date, it will automatically move to the Expired tab and can no longer be used. - It is generally difficult to extend the validity period of an expired coupon. - Some promotional coupons may have no expiration date, in which case they can be used indefinitely. Gift Coupons You can gift your coupons to someone else. - My Coupons/coupons → Gift button on the coupon card → Enter the recipient’s phone number - A coupon that is currently being gifted cannot be used by you either if the gift is canceled, it can be used again. - Only one in-progress gift can exist for a single coupon at a time.

Turning the room lights on/off from your mobile key

Where to control it Room lighting is controlled from your mobile-key page after check-in — not from a wall switch. - Mobile-key page: the link sent in your reservation SMS, or https://sheem.me/key/<reservationId - There is no light wall-switch or remote inside the room. All controls live on the mobile-key page. How to turn lights off / on In the Devices section after check-in, use the Light card's brightness slider. 1. Off — drag the slider all the way left 0%. 2. Dim / Bright — slide left or right to the brightness you want the current level is shown as a %. Troubleshooting - No light card is shown — some rooms don't expose mobile-key light control. Message us on KakaoTalk or the in-app chat with your room number and we'll help. - Sliding does nothing — device state can take a few seconds to refresh right after check-in. Try again in 5–10 seconds. - "Verification required" appears — companion identity verification must finish before devices can be operated. - Controls disappear after end time — lighting controls only work during your active reservation window.

Cancellation & Refund Policy

Cancellation & Refund Rules Cancellation Timing Refund ----------------------------- Within 10 minutes of payment 100% At least 3 hours before check-in 100% More than 30 minutes but less than 3 hours before check-in 50% 30 minutes or less before check-in, or no-show No refund Refund Processing Time - Card payments: Refunded within 3–5 business days - Simple payments: Refunded within 1–3 business days

[Massage Chair Usage Guide] Familie S

If You Wish to Sleep 1. Press the Zero Gravity button twice to set it to Zero Gravity Level 2. 2. Press the Power button once, and when "Press End to turn off" appears on the screen → it will not return to its original position. When Using the Massage Function Please select and use your preferred massage mode. The massage chair will automatically stop every 20 minutes. If you would like to continue using it, simply select another massage mode again.

Buying snacks & drinks

Do you sell them on-site? Yes. Sheem Lounge sells bottled water, drinks, and light snacks. The exact items and prices vary by branch. How to buy 1. Add during booking/checkout — you can add products to your order when you reserve. 2. On-site — you can buy stocked items at the lounge. On your receipt/order history they appear by product name e.g. "생수" = bottled water. Notes - Available items differ by branch — tell us the branch and we'll let you know what's stocked. - For bringing your own outside food/drinks, see the separate "Food & drink policy" guide.

Deposit Information

What is the deposit? To help maintain clean facilities, some lounges collect 50% of the reservation amount as a deposit. - Domestic NORMAL members: deposit required - Domestic SILVER, GOLD, and DIAMOND members: deposit waived - International customers: deposit required regardless of grade If you leave the facility clean, the deposit is fully refunded within 3 hours after checkout. Overnight stays are processed by 10:00 AM the following day. Deposit deduction criteria - Repair or cleaning costs may be deducted if damage or contamination is found. - If a deduction is made, we send a message explaining the reason. Refund process - For credit cards, the deposit amount is canceled from the authorization. - For debit cards, it may take 3–4 business days for the refund to appear, depending on the card issuer.

Extend Usage Time

How to Extend - While using the lounge, you can tap the extend button on the Mobile Key page to pay for additional time. - Extensions are only available if there is no reservation after yours. Extension Fee - The same hourly rate as the standard usage fee applies. - Extensions are available in 10-minute increments.

How to install the app

How do I get the Sheem Lounge app? Sheem Lounge isn't a separate App Store / Play Store app — it's a web app PWA you add to your home screen. Once installed, a Sheem Lounge icon appears on your home screen and opens just like an app. You don't have to install it — booking and the mobile key work in any browser. Installing just makes it faster to open. How to install iPhone Safari 1. Open sheem.me in Safari. 2. Tap the Share button. 3. Choose Add to Home Screen. Android Chrome 1. Open sheem.me in Chrome. 2. Tap the Install app prompt, or open the top-right menu ⋮ / ☰ and choose Install app. 3. Tap Install. After logging in, you can also tap Install app inside the top-right menu ☰. If it's already installed, this button won't appear. Once installed, open the Sheem Lounge icon on your home screen to enter.

How to Contact Customer Support

Contact Channels - KakaoTalk Channel: Search for "쉼라운지" and start a 1:1 chat - Phone Inquiries: Contact number for each lounge see the lounge detail page - Channel Talk: Chat icon at the bottom right of the website - Email Inquiries: support@superplace.so Operating Hours - KakaoTalk/Naver TalkTalk: 09:00 ~ 22:00 Open year-round - Phone Inquiries: 09:00 ~ 18:00 Weekdays For urgent late-night inquiries, please leave a message via the KakaoTalk channel and we will respond the following morning. How do I use OTT services? 1. Please note that Netflix accounts are not provided separately. 2. You may log in with your personal account to use Netflix, TVING, Disney+, Coupang Play, and other services. 3. You may also cast content from your personal phone to the TV/projector for viewing. 4. If you log in with your personal account, please make sure to log out before leaving. 5. If you forgot to log out, please use the remote logout feature in each OTT app.

Lost Item Inquiry

Reporting a Lost Item This lounge does not keep a separate lost and found. If you left an item behind after your visit, please contact Customer Support. If the lost item has been turned in by our lounge staff or another guest, we will guide you on how to retrieve it. How to Collect - In-person pickup: Collect it at the relevant lounge

Age Restrictions

Eligible Age for Use - Single Room: Available for all ages. - Double Room: Available only to guests aged 19 and over ID verification required All guests are required to complete identity verification mobile phone verification when making a reservation.

Service Recovery Promise

Service Recovery Promise If your usage time is shortened due to an issue on our side, our policy is to make sure you get that time back. If You Are Currently Using the Lounge We will automatically extend your reservation on the spot by the amount of time lost, so you can finish comfortably. If an Extension Is Not Possible If another reservation is scheduled next, or if you have already checked out, we will issue a time coupon for the same amount of lost time. You can view the issued coupon right away on the My Coupons page and use it as-is on your next visit. Please feel free to let us know anytime.

Hongdae Branch Location & Directions

Address 3F, 122-1 Eoulmadang-ro, Mapo-gu, Seoul Hongik Univ. Station Exit 9 Walking Directions From Hongik Univ. Station Exit 9, turn left and continue for 100 meters. Sheem Lounge is on the 3rd floor of the Heytea building. Parking Information Mapo Lifelong Learning Center Public Parking Lot - 3 minutes on foot - KRW 3,000 per hour - 50% discount for electric vehicles, low-emission vehicles, and compact cars Dongdeok Tower Truparking Parking Tower - 3 minutes on foot - Maximum daily parking fee: KRW 15,000 Restroom Wi-Fi Hours Open 24 hours Open year-round

Hongdae Branch Room Types & Facilities

Room Types A total of 9 rooms are available. Type Quantity Massage Chair ---------------------- Premium 1, 2, 3, 4 4 rooms BODYFRIEND Falcon i Standard 5, 6, 7, 8, 9 5 rooms BODYFRIEND Famille S V2 Shared Facilities - 4K projector + screen Netflix personal account required - Free Wi-Fi 6 - Air conditioning / heating - Air purifier - USB charger - Knee blanket Essential Kit Information 1. Dear guests, the Essential Kit is available at the Hongdae Branch and Nambu Terminal Branch. 2. The kit includes a hygienic head cover, sleep mask, and hand sanitizing wipes. Depending on the room type, Standard Rooms include slippers, while Premium Rooms include foot covers. 3. Complimentary for guests staying 1 hour or longer. 4. Guests staying less than 1 hour may purchase it for KRW 2,000.

Hongdae Branch Rates

Troubleshooting Facility Issues

Massage Chair The massage chair won’t turn on Sometimes, the power cable can come loose due to vibration. 1. Firmly reconnect the power cable on the lower right side of the massage chair. 2. Turn off the switch next to it, then turn it back on after 4 seconds. The massage chair is making a "beep beep" sound and three red lights are blinking There are leg entrapment sensors on both sides of the leg massage section. Please check for any foreign objects, then turn the power off and on again. If three blue lights are blinking This indicates a malfunction. Please contact the Sheem Lounge Customer Support. Projector The projector remote control is not working - If the remote pairing has been disconnected, the buttons may not work. - Remove the remote’s battery cover, move within 5 cm of the projector unit, then press and hold the Home button + Back button at the same time for 5 seconds to pair the remote. - If this still does not resolve the issue, please contact the Sheem Lounge Customer Support. - Detailed instructions: Hongdae Branch Projector Remote Pairing Guide/help/equipment-guide/hongdae-projector-remote-pairing Emergency Exit Instructions - Press the 'Emergency Exit' button above the door to open it.

Gangnam Station Branch Location & Directions

Address B1F, E's Tower, 101 Teheran-ro, Gangnam-gu, Seoul Walking Directions From below Exit 11 of Gangnam Station Proceed through the passage on the right E's Tower passage, then take the stairs down to B1F. From above Exit 11 of Gangnam Station Head toward the Gangnam Station intersection → Enter through the main entrance of E's Tower on the left → Take the elevator or stairs down to B1F. At night, the entrance to B1F is locked. Please enter through the building's main entrance on the 1st floor and take the elevator down. Parking Information - Sedans Sonata, K5, 5 Series, E-Class and smaller: Mechanical parking available - Mechanical parking hours: Weekdays 08:00–22:00 - SUV/RV: Parking available only if there is an open space outside the building - If parking is full, please ask the parking attendant about nearby paid parking lots - The parking validation stamp is in the front storage cabinet inside the lounge. Please make sure to get your parking ticket stamped. Restroom Information Operating Hours Open 24 hours Open year-round

Gangnam Branch Room Types & Facilities

Room Types A total of 3 rooms are available. Type Quantity Massage Chair ---------------------------- Premium 1 room Bodyfriend Falcon Deluxe 2 rooms Bodyfriend Familie S Shared Amenities - 4K projector + screen A Netflix account is not provided. You can log in with your own account to watch. - Dolby Atmos soundbar - Free Wi-Fi 6 - Air conditioning/heating individually controlled - Air purifier - USB charger - Knee blanket

Gangnam Branch Rates

Troubleshooting Facility Issues (Audio/Soundbar/Volume/Charging)

The video audio is too low or there’s no sound when the volume is too low Sometimes the connection between the projector and the soundbar gets disconnected. If you follow the steps below, you’ll be able to enjoy full, powerful sound again. 1. Unlock the middle cabinet at the back and take out the white remote labeled BENQ. 2. Press the Menu button and go to Audio Audio Output 3. Select Internal Speaker → the screen may flicker for about 5 seconds → select Audio Return → the screen may flicker for about 5 seconds → done Charging is not working Charging only works when the massage chair power is turned on. Is the massage chair turned on, but charging still not working? → The cable may be faulty. There is a spare charging cable in the cabinet in front of the lounge, so please replace it and use that one.

Yeoksam GFC Branch Location & Directions

Address Unit E, B2F, Gangnam Finance Center, 152 Teheran-ro, Gangnam-gu, Seoul Public Transportation - Subway: It is most convenient to come via the GFC Mall connecting passageway toward Exit 2 of Yeoksam Station. Parking Underground parking is available in the building. KRW 6,000 per hour Hours 6:00 AM – 11:00 PM Open year-round

Yeoksam GFC Branch Seating Configuration

Seating Configuration A total of 9 seats available Type Quantity Massage Chair ---------------------- Premium 5 seats 1 OSIM uDivine V, 4 Bodyfriend Falcon Deluxe 2 seats 4 Bodyfriend Falcon i Standard 2 seats Bodyfriend Famille S Facilities - Personal lighting - USB charger

Yeoksam GFC Branch Rates

이용 시설 문제 해결

프로젝터 화면에 ‘신호 없음’이 표시돼요 1. 고객님, 리모컨의 홈 버튼을 눌러주세요. 2. 넷플릭스는 현재 준비 중입니다. 에어컨 리모컨은 어디에 있나요? 1. 고객님, 미니 냉장고 아래 서랍을 확인해 주세요.

남부터미널점 위치 및 오시는 길

주소 서울특별시 서초구 서초중앙로 45 서초레몬 611호 오시는 길 남부터미널역 6번 출구에서 뒤돌아 교대 방면으로 이동, 경성꽈배기 건물 6층 건물 출입 야간 및 공휴일은 정문이 잠겨 있습니다. - 공동현관 비밀번호: 16001 주차 주차 불가. 인근 공영주차장을 이용해 주세요. 화장실 - 여자화장실: 6층 - 남자화장실: 2층 - 휴지는 라운지에서 가져가 주세요 운영 시간 24시간 운영 연중무휴 인근 주차 안내 1. 남부터미널점 건물 내 주차는 어렵습니다. 2. 인근 국제전자센터는 40분 무료 주차가 가능합니다. 3. 유료 주차는 1번 출구 인근 유료 민영 주차장주차타워 또는 우성쁘띠오피스텔 주차장을 이용하실 수 있습니다. 4. 주차 가능 여부와 요금은 현장 상황에 따라 달라질 수 있습니다.

Nambu Terminal Branch Room Configuration & Facilities

Room Configuration A total of 1 room is available. Type Quantity Massage Chair --------------------------- Standard 1 room Bodyfriend Famile S Shared Facilities - Projector - Bluetooth speaker - Free Wi-Fi - Air conditioning/heating individually controlled - Air purifier - USB charger - Lap blanket

남부터미널점 이용 요금

How to Use the Bodyfriend Falcon

Powering On Press and hold the power button on the inner-side control inside the armrest to turn the chair on. --- Remote Control Layout control button layouthttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/falcon-buttons-17.png --- Getting Started Power → Select a mode, then press OK → Body scan → Adjust shoulder position → Massage starts to start and endhttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/falcon-start-19.png --- Auto Programs Program Description --------------- Robo Care AI-based personalized full-body massage Health Care Massage focused on wellness care Targeted Care Focused care for specific areas such as the neck, shoulders, or lower back Daily Care A light course ideal for everyday use My Care Customize the massage area, technique, and intensity yourself Mental Care A relaxation mode for calming body and mind --- Main Remote Buttons Button Function ------------ Power Short press = Pause, long press = Power off Home Go to the home screen Up/Down/Left/Right + OK Navigate menus and make selections Zero Gravity Adjusts the angle for the optimal massage position XD Level Massage ball protrusion intensity tailored to body type Massage Position Re-adjust shoulder position Massage Options Adjust rolling, heat, and air intensity Leg Angle/Length Adjust the leg section Full-Body Angle Raise or recline the backrest remote control buttonshttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/falcon-buttons-18.png --- Adjusting Massage Speed During the massage, use the Up/Down buttons to select an area → Use the Left/Right buttons to adjust the speed --- Powering Off Press the power button → Select 'Power Off' on the guide screen → The chair will automatically return to its original position Caution: Please get off only after the chair has fully returned to its original position.

How to Use the Bodyfriend Falcon i

Powering On Press and hold the Power button on the inner-side control inside the armrest to turn the power on. --- Inner-Side Control Layout explanation of the inner-side controlhttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/falcon-i-sidekey-16.png Button Function ------------ Power Long press = ON/OFF, short press = Pause/Resume Robo Care Cycles through 6 Robo Care modes Daily Care Cycles through 6 Daily Care modes Targeted Care Cycles through 4 targeted modes My Care Cycles through 7 My Care modes Full-Body Angle Raise/lower the backrest Zero-Gravity Angle Adjust the zero-gravity position Massage Intensity 5 levels for XD, air, and rolling intensity Leg Angle Raise/lower the leg rest Heat 3 levels of full-body heating Bluetooth Short press = Pairing, long press = App connection --- Using the App Remote Control to connect the app remote controlhttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/falcon-i-app-17.png Even without the app, all basic functions can be operated using the inner-side control. --- Auto Programs Robo Care 6 modes Care · Daily Care programshttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/falcon-i-programs-24.png Mode Description ------------ Robo Calf Relaxation Focused relaxation for the lower-body muscles Robo Cycle Cycling motion for lower-body flexibility Robo Stretching Spinal stretching Robo Lower Back Relaxation Relieves tension in the lower back muscles Robo Vitality Kneading tight muscles + acupressure Robo Recovery Gentle full-body acupressure recovery Daily Care · Targeted Care Care · My Carehttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/falcon-i-programs-25.png --- Powering Off Power button → Select "Yes" on the guidance screen → The chair automatically returns to its original position Caution: Please get out only after the chair has fully returned to its original position.

How to Use the BODYFRIEND Familie

Power On Press the Power button on the inner control panel inside the armrest to turn the chair on. --- Inner Control Panel Layout panel button layouthttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/familie-remote-12.png --- Detailed Button Guide panel function guide 1https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/familie-buttons-13.png panel function guide 2https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/familie-buttons-14.png --- Auto Massage Recommended Press the Auto Massage button and choose from 4 modes: Mode Description ------------ Neck/Shoulders Focused stimulation for the neck and shoulders Back/Waist Intensive care around the back and waist Full-Body Relax A gentle full-body massage from neck to waist Full-Body Refresh Kneading + tapping at the same time — energizing full-body care --- Manual Massage Each press of the Manual Massage button switches to the next mode: Kneading → Tapping → Combination → Chop Tapping → Acupressure --- Inner Control Panel Button Summary Button Function ------------ Power ON/OFF if pressed during use, the chair automatically returns to its original position before turning off Auto Massage Cycles through 4 automatic programs Manual Massage Cycles through 5 massage techniques Massage Intensity Adjusts intensity in 3 levels Air Massage Calf airbag ON/OFF Massage Balls Up/Down Moves the massage ball position Full-Body Angle Up/Down Raises/lowers the backrest Zero-Gravity Angle Level 1 118° / Level 2 136° --- Bluetooth Speaker In Bluetooth search, select familie-xxx and enter password 9999. --- Power Off Press the Power button and the chair will automatically return to its original position. Caution: Please get out of the chair only after it has fully returned to its original position.

How to Use the Bodyfriend Famille S

Quick Guide Powering On Press the Power button on the remote control or the inner-side control panel to turn the chair on. --- Remote Control Layout Control Button Layouthttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/familie-s-remote-13.png --- Remote Control Button Details Control Button Guide 1https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/familie-s-remote-14.png Control Button Guide 2https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/familie-s-remote-15.png --- Daily Care Recommended Press the Daily Care button to choose from 5 modes: Mode Description ------------ Comfort Viewing A quiet massage you can enjoy while watching TV/OTT Full Body Relax A gentle massage that relaxes your entire body Full Body Refresh An invigorating fatigue-relief massage with kneading + tapping Neck & Shoulders Focused massage for the neck and shoulders Back & Waist Focused massage for the back and waist --- My Care Manual Press the My Care button to select from 5 manual massage types: Kneading → Tapping → Acupressure → Chopping Tapping → Combination Care / My Care Programshttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/familie-s-programs-16.png Detailshttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/familie-s-programs-17.png --- Summary of Main Remote Buttons Button Function ------------ Power Short press = exit prompt, long press 2 sec = immediate shutdown Start/Pause Start / pause / resume massage Daily Care Cycle through 5 Daily Care modes My Care Cycle through 5 manual modes Mode Change Change modes up/down; press and hold to adjust full-body recline angle Zero Gravity Cycle through Zero Gravity 1 → Zero Gravity 2 → Sitting Heat 3-level heat adjustment Massage Speed 3-level speed adjustment Massage Position Readjust shoulder position Air 3-level airbag adjustment --- Getting Started Power → Select Daily Care or My Care → Choose a mode, then press Start → Body scan → Massage begins --- Bluetooth Speaker In Bluetooth search, select FAMILLE S-xxxxxx to connect --- Powering Off Power button → On the exit prompt screen, press the Power button once more → The chair will automatically return to its original position Caution: Please get off only after the chair has fully returned to its original position.

How to Use OSIM uDivine V

Powering On Press the Power/Stop button on the controller to turn on the power. --- Controller Button Guide button layouthttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/osim-udivine-v-06.png Button Function ------------ Power/Stop Power ON/OFF, returns to the original position when the massage ends Main Menu Goes to the main menu screen OK Confirms selection in the menu Navigation Up/Down/Left/Right Navigates the menu Pause Pauses the massage Safety Stop Emergency stop immediately stops all movement Footrest Adjusts footrest height/length Backrest Adjusts backrest angle reclining Upright Returns the backrest and footrest to the original position --- How to Use 1. Press the Power/Stop button to turn on the power 2. Select your desired massage program on the controller screen 3. Use the Navigation buttons to move and press the OK button to select 4. The massage will start automatically --- Bluetooth Connection Turn on Bluetooth on your smartphone, then search for and connect to OS890-xxxxxxx. OSIM uDivine V App connection and controlshttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/osim-udivine-v-08.png - iOS: Download the OSIM uDivine V App from the App Store - Android: Download from Google Play - Use the app to download massage programs and access detailed controls --- Turning Off Press the Power/Stop button to end the massage, and the chair will automatically return to its original position. Caution: Please get off only after the chair has fully returned to its original position.