Question 1

Purchasing Snacks & Drinks in the Lounge

Accepted Answer

You can purchase snacks and drinks inside the lounge Sheem Lounge offers a selection of light snacks and beverages available for purchase directly in the lounge. There’s no need to bring anything from outside—you can pay on-site and enjoy them right away.  How to Purchase Please use whichever of the following two methods is most convenient for you.  1. The Snacks/Drinks button on the Mobile Key page After check-in, tap the Snacks/Drinks button on the Mobile Key page to go to that lounge’s sales

Question 2

이용 시설 문제 해결

Accepted Answer

프로젝터 화면에 ‘신호 없음’이 표시돼요 1. 고객님, 리모컨의 홈 버튼을 눌러주세요. 2. 넷플릭스는 현재 준비 중입니다.  에어컨 리모컨은 어디에 있나요? 1. 고객님, 미니 냉장고 아래 서랍을 확인해 주세요.

Question 3

남부터미널점 위치 및 오시는 길

Accepted Answer

주소 서울특별시 서초구 서초중앙로 45 서초레몬 611호  오시는 길 남부터미널역 6번 출구에서 뒤돌아 교대 방면으로 이동, 경성꽈배기 건물 6층  건물 출입 야간 및 공휴일은 정문이 잠겨 있습니다. - 공동현관 비밀번호: 16001  주차 주차 불가. 인근 공영주차장을 이용해 주세요.  화장실 - 여자화장실: 6층 - 남자화장실: 2층 - 휴지는 라운지에서 가져가 주세요  운영 시간 24시간 운영 연중무휴  인근 주차 안내 1. 남부터미널점 건물 내 주차는 어렵습니다. 2. 인근 국제전자센터는 40분 무료 주차가 가능합니다. 3. 유료 주차는 1번 출구 인근 유료 민영 주차장주차타워 또는 우성쁘띠오피스텔 주차장을 이용하실 수 있습니다. 4. 주차 가능 여부와 요금은 현장 상황에 따라 달라질 수 있습니다.

Question 4

Food Policy

Accepted Answer

Foods Allowed - Light snacks: crumb-free and odor-free snacks such as chocolate bars, energy bars, jelly, and candy - Cakes: allowed, but cake boxes cannot be disposed of inside the lounge - Odor-free foods: plain rice porridge, sandwiches as long as they do not have a strong smell - Sealed drinks: bottled beverages, takeaway coffee, etc.  Leftover drinks cannot be thrown away in the trash bin!  Foods Not Allowed - Strong-smelling foods: jokbal, fried chicken, pizza, fish, garlic-heavy or strong

Question 5

Gangnam Station Branch Location & Directions

Accepted Answer

Address B1F, E's Tower, 101 Teheran-ro, Gangnam-gu, Seoul  Walking Directions  From below Exit 11 of Gangnam Station Proceed through the passage on the right E's Tower passage, then take the stairs down to B1F.  From above Exit 11 of Gangnam Station Head toward the Gangnam Station intersection → Enter through the main entrance of E's Tower on the left → Take the elevator or stairs down to B1F.  At night, the entrance to B1F is locked. Please enter through the building's main entrance on the 1st

Question 6

Yeoksam GFC Branch Location & Directions

Accepted Answer

Address Unit E, B2F, Gangnam Finance Center, 152 Teheran-ro, Gangnam-gu, Seoul  Public Transportation - Subway: It is most convenient to come via the GFC Mall connecting passageway toward Exit 2 of Yeoksam Station.  Parking Underground parking is available in the building. KRW 6,000 per hour  Hours 6:00 AM – 11:00 PM Open year-round

Question 7

How to Use the Bodyfriend Falcon

Accepted Answer

Powering On Press and hold the power button on the inner-side control inside the armrest to turn the chair on. ---  Remote Control Layout !Remote control button layouthttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/falcon-buttons-17.png ---  Getting Started Power → Select a mode, then press OK → Body scan → Adjust shoulder position → Massage starts !How to start and endhttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/falcon-start-19.png ---  Auto Progra

Question 8

Hongdae Branch Location & Directions

Accepted Answer

Address 3F, 122-1 Eoulmadang-ro, Mapo-gu, Seoul Hongik Univ. Station Exit 9  Walking Directions From Hongik Univ. Station Exit 9, turn left and continue for 100 meters. Sheem Lounge is on the 3rd floor of the Heytea building.  Parking Information  Mapo Lifelong Learning Center Public Parking Lot - 3 minutes on foot - KRW 3,000 per hour - 50% discount for electric vehicles, low-emission vehicles, and compact cars  Dongdeok Tower Truparking Parking Tower - 3 minutes on foot - Maximum daily parking

Question 9

How do I make a reservation?

Accepted Answer

How to Book 1. Select a lounge: Choose your preferred lounge location. 2. Select a room/seat: Check available rooms or seats and time slots. 3. Choose date/time: Select your preferred date and usage time. 4. Payment: Complete payment to confirm your reservation. After confirmation, you will receive an SMS with a confirmation message and mobile key link.  Changing a Reservation - Self-service changes that move your start time later are available until 30 minutes before the scheduled start. - You

Question 10

What payment methods are available?

Accepted Answer

Payment Methods - Online Payment: We accept credit cards, debit cards, and simple payment services Kakao Pay, Naver Pay, Toss Pay, etc.. - On-Site Payment: On-site payment is not available. - Foreign Payments: International guests can pay via PayPal. Please set the currency to USD when making the payment.  Receipt After completing your payment, you can view your receipt on the reservation details page.

Question 11

Yeoksam GFC Branch Seating Configuration

Accepted Answer

Seating Configuration A total of 9 seats available  Type  Quantity  Massage Chair  ----------------------  Premium  5 seats  1 OSIM uDivine V, 4 Bodyfriend Falcon   Deluxe  2 seats  4 Bodyfriend Falcon i   Standard  2 seats  Bodyfriend Famille S   Facilities - Personal lighting - USB charger

Question 12

How to Use the Bodyfriend Falcon i

Accepted Answer

Powering On Press and hold the Power button on the inner-side control inside the armrest to turn the power on. ---  Inner-Side Control Layout !Detailed explanation of the inner-side controlhttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/falcon-i-sidekey-16.png  Button  Function  ------------  Power  Long press = ON/OFF, short press = Pause/Resume   Robo Care  Cycles through 6 Robo Care modes   Daily Care  Cycles through 6 Daily Care modes   Targeted Care  Cycles through 4 t

Question 13

Hongdae Branch Room Types & Facilities

Accepted Answer

Room Types A total of 9 rooms are available.  Type  Quantity  Massage Chair  ----------------------  Premium 1, 2, 3, 4  4 rooms  BODYFRIEND Falcon i   Standard 5, 6, 7, 8, 9  5 rooms  BODYFRIEND Famille S V2   Shared Facilities - 4K projector + screen Netflix personal account required - Free Wi-Fi 6 - Air conditioning / heating - Air purifier - USB charger - Knee blanket  Essential Kit Information 1. Dear guests, the Essential Kit is available at the Hongdae Branch and Nambu Terminal Branch. 2.

Question 14

Gangnam Branch Room Types & Facilities

Accepted Answer

Room Types A total of 3 rooms are available.  Type  Quantity  Massage Chair  ----------------------------  Premium  1 room  Bodyfriend Falcon   Deluxe  2 rooms  Bodyfriend Familie S   Shared Amenities - 4K projector + screen A Netflix account is not provided. You can log in with your own account to watch. - Dolby Atmos soundbar - Free Wi-Fi 6 - Air conditioning/heating individually controlled - Air purifier - USB charger - Knee blanket

Question 15

Nambu Terminal Branch Room Configuration & Facilities

Accepted Answer

Room Configuration A total of 1 room is available.  Type  Quantity  Massage Chair  ---------------------------  Standard  1 room  Bodyfriend Famile S   Shared Facilities - Projector - Bluetooth speaker - Free Wi-Fi - Air conditioning/heating individually controlled - Air purifier - USB charger - Lap blanket

Question 16

How do I enter?

Accepted Answer

Mobile Key Check-In 1. Once your reservation is confirmed, a reservation confirmation message will be sent via KakaoTalk. 2. When it is time to check in, the mobile key will be activated. 3. Tap Enter Check In on the mobile key to check in and unlock the door. !https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/019d4cdd-4214-7373-bd28-94764c789a32.png  Important Notes - The mobile key will be activated 3 minutes before your reservation time. - You may enter at any time during your reserva

Question 17

How to Use the BODYFRIEND Familie

Accepted Answer

Power On Press the Power button on the inner control panel inside the armrest to turn the chair on. ---  Inner Control Panel Layout !Control panel button layouthttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/familie-remote-12.png ---  Detailed Button Guide !Control panel function guide 1https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/familie-buttons-13.png !Control panel function guide 2https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-gu

Question 18

How to Use the Bodyfriend Famille S

Accepted Answer

Quick Guide !https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/019da857-6def-7733-9e77-0d954c758702.png  Powering On Press the Power button on the remote control or the inner-side control panel to turn the chair on. ---  Remote Control Layout !Remote Control Button Layouthttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/familie-s-remote-13.png ---  Remote Control Button Details !Remote Control Button Guide 1https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/cha

Question 19

Troubleshooting Facility Issues

Accepted Answer

Massage Chair  The massage chair won’t turn on Sometimes, the power cable can come loose due to vibration. 1. Firmly reconnect the power cable on the lower right side of the massage chair. 2. Turn off the switch next to it, then turn it back on after 4 seconds.  The massage chair is making a "beep beep" sound and three red lights are blinking There are leg entrapment sensors on both sides of the leg massage section. Please check for any foreign objects, then turn the power off and on again.  If

Question 20

Adjusting Heating and Cooling from the Mobile Key

Accepted Answer

Where can I control it? After check-in, you can control it directly from the mobile key page. - Mobile key page: the link in the SMS sent when your reservation was confirmed or https://sheem.me/key/<reservation number - There is no separate wall-mounted remote or control button in the room. All controls are handled through the mobile key page.  What you can control After check-in, in the Air Conditioner/Heater card under the Devices section: 1. Power toggle — Turn it on or off using the switch o

Question 21

Coupon Guide: Viewing, Using, and Expiration

Accepted Answer

View Your Coupons You can see all issued coupons on the My Coupons/coupons page login required. - They are organized into three tabs: Available / Used / Expired. - You can quickly check each coupon’s discount details, expiration date, and usage conditions at a glance. - Coupons with 7 days remaining until expiration are highlighted with a D-7 label.  Coupon Types - % Discount Coupon: A percentage discount off the payment amount e.g. 10% off - Fixed Amount Discount Coupon: A discount for a set am

Question 22

Turning the room lights on/off from your mobile key

Accepted Answer

Where to control it Room lighting is controlled from your mobile-key page after check-in — not from a wall switch. - Mobile-key page: the link sent in your reservation SMS, or https://sheem.me/key/<reservationId - There is no light wall-switch or remote inside the room. All controls live on the mobile-key page.  How to turn lights off / on In the Devices section after check-in, use the Light card's brightness slider. 1. Off — drag the slider all the way left 0%. 2. Dim / Bright — slide left or r

Question 23

Cancellation & Refund Policy

Accepted Answer

Cancellation & Refund Rules  Cancellation Timing  Refund  -----------------------------  Within 10 minutes of payment  100%   At least 3 hours before check-in  100%   More than 30 minutes but less than 3 hours before check-in  50%   30 minutes or less before check-in, or no-show  No refund   Refund Processing Time - Card payments: Refunded within 3–5 business days - Simple payments: Refunded within 1–3 business days

Question 24

[Massage Chair Usage Guide] Familie S

Accepted Answer

If You Wish to Sleep 1. Press the Zero Gravity button twice to set it to Zero Gravity Level 2. 2. Press the Power button once, and when "Press End to turn off" appears on the screen → it will not return to its original position.  When Using the Massage Function Please select and use your preferred massage mode. The massage chair will automatically stop every 20 minutes. If you would like to continue using it, simply select another massage mode again.

Question 25

How to Use OSIM uDivine V

Accepted Answer

Powering On Press the Power/Stop button on the controller to turn on the power. ---  Controller Button Guide !Controller button layouthttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/osim-udivine-v-06.png  Button  Function  ------------  Power/Stop  Power ON/OFF, returns to the original position when the massage ends   Main Menu  Goes to the main menu screen   OK  Confirms selection in the menu   Navigation Up/Down/Left/Right  Navigates the menu   Pause  Pauses the massage

Question 26

Troubleshooting Facility Issues (Audio/Soundbar/Volume/Charging)

Accepted Answer

The video audio is too low or there’s no sound when the volume is too low Sometimes the connection between the projector and the soundbar gets disconnected. If you follow the steps below, you’ll be able to enjoy full, powerful sound again. 1. Unlock the middle cabinet at the back and take out the white remote labeled BENQ. 2. Press the Menu button and go to Audio  Audio Output 3. Select Internal Speaker → the screen may flicker for about 5 seconds → select Audio Return → the screen may flicker f

Question 27

Buying snacks & drinks

Accepted Answer

Do you sell them on-site? Yes. Sheem Lounge sells bottled water, drinks, and light snacks. The exact items and prices vary by branch.  How to buy 1. Add during booking/checkout — you can add products to your order when you reserve. 2. On-site — you can buy stocked items at the lounge. On your receipt/order history they appear by product name e.g. "생수" = bottled water.  Notes - Available items differ by branch — tell us the branch and we'll let you know what's stocked. - For bringing your own out

Question 28

Deposit Information

Accepted Answer

What is the deposit? To help maintain clean facilities, some lounges collect 50% of the reservation amount as a deposit. - Domestic NORMAL members: deposit required - Domestic SILVER, GOLD, and DIAMOND members: deposit waived - International customers: deposit required regardless of grade If you leave the facility clean, the deposit is fully refunded within 3 hours after checkout. Overnight stays are processed by 10:00 AM the following day.  Deposit deduction criteria - Repair or cleaning costs

Question 29

Extend Usage Time

Accepted Answer

How to Extend - While using the lounge, you can tap the extend button on the Mobile Key page to pay for additional time. !https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/019d4ce5-4753-7f70-8607-b97f1c3bd2d2.png - Extensions are only available if there is no reservation after yours. !https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/019d4ce5-385a-733e-bdce-a9d8468e2261.png  Extension Fee - The same hourly rate as the standard usage fee applies. - Extensions are available in 10-m

Question 30

How to install the app

Accepted Answer

How do I get the Sheem Lounge app? Sheem Lounge isn't a separate App Store / Play Store app — it's a web app PWA you add to your home screen. Once installed, a Sheem Lounge icon appears on your home screen and opens just like an app.  You don't have to install it — booking and the mobile key work in any browser. Installing just makes it faster to open.  How to install  iPhone Safari 1. Open sheem.me in Safari. 2. Tap the Share button. 3. Choose Add to Home Screen.  Android Chrome 1. Open sheem.m

Question 31

How to Contact Customer Support

Accepted Answer

Contact Channels - KakaoTalk Channel: Search for "쉼라운지" and start a 1:1 chat - Phone Inquiries: Contact number for each lounge see the lounge detail page - Channel Talk: Chat icon at the bottom right of the website - Email Inquiries: support@superplace.so  Operating Hours - KakaoTalk/Naver TalkTalk: 09:00 ~ 22:00 Open year-round - Phone Inquiries: 09:00 ~ 18:00 Weekdays  For urgent late-night inquiries, please leave a message via the KakaoTalk channel and we will respond the following morning.

Question 32

Lost Item Inquiry

Accepted Answer

Reporting a Lost Item This lounge does not keep a separate lost and found. If you left an item behind after your visit, please contact Customer Support. If the lost item has been turned in by our lounge staff or another guest, we will guide you on how to retrieve it.  How to Collect - In-person pickup: Collect it at the relevant lounge

Question 33

Age Restrictions

Accepted Answer

Eligible Age for Use - Single Room: Available for all ages. - Double Room: Available only to guests aged 19 and over ID verification required  All guests are required to complete identity verification mobile phone verification when making a reservation.

Question 34

Service Recovery Promise

Accepted Answer

Service Recovery Promise If your usage time is shortened due to an issue on our side, our policy is to make sure you get that time back.  If You Are Currently Using the Lounge We will automatically extend your reservation on the spot by the amount of time lost, so you can finish comfortably.  If an Extension Is Not Possible If another reservation is scheduled next, or if you have already checked out, we will issue a time coupon for the same amount of lost time. You can view the issued coupon rig

Help Center

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강남역점

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Equipment Guide