Question 1

Purchasing Snacks & Drinks in the Lounge

Accepted Answer

You can purchase snacks and drinks inside the lounge Sheem Lounge offers a selection of light snacks and beverages available for purchase directly in the lounge. There’s no need to bring anything from outside—you can pay on-site and enjoy them right away.  How to Purchase Please use whichever of the following two methods is most convenient for you.  1. The Snacks/Drinks button on the Mobile Key page After check-in, tap the Snacks/Drinks button on the Mobile Key page to go to that lounge’s sales

Question 2

Food Policy

Accepted Answer

Foods Allowed - Light snacks: crumb-free and odor-free snacks such as chocolate bars, energy bars, jelly, and candy - Cakes: allowed, but cake boxes cannot be disposed of inside the lounge - Odor-free foods: plain rice porridge, sandwiches as long as they do not have a strong smell - Sealed drinks: bottled beverages, takeaway coffee, etc.  Leftover drinks cannot be thrown away in the trash bin!  Foods Not Allowed - Strong-smelling foods: jokbal, fried chicken, pizza, fish, garlic-heavy or strong

Question 3

남부터미널점 위치 및 오시는 길

Accepted Answer

주소 서울특별시 서초구 서초중앙로 45 서초레몬 611호  오시는 길 남부터미널역 6번 출구에서 뒤돌아 교대 방면으로 이동, 경성꽈배기 건물 6층  건물 출입 야간 및 공휴일은 정문이 잠겨 있습니다. - 공동현관 비밀번호: 16001  주차 주차 불가. 인근 공영주차장을 이용해 주세요.  화장실 - 여자화장실: 6층 - 남자화장실: 2층 - 휴지는 라운지에서 가져가 주세요  운영 시간 24시간 운영 연중무휴

Question 4

How to Use the Bodyfriend Falcon

Accepted Answer

Powering On Press and hold the power button on the inner-side control inside the armrest to turn the chair on. ---  Remote Control Layout !Remote control button layouthttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/falcon-buttons-17.png ---  Getting Started Power → Select a mode, then press OK → Body scan → Adjust shoulder position → Massage starts !How to start and endhttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/falcon-start-19.png ---  Auto Progra

Question 5

Hongdae Branch Location & Directions

Accepted Answer

Address 3F, 122-1 Eoulmadang-ro, Mapo-gu, Seoul Hongik Univ. Station Exit 9  Walking Directions From Hongik Univ. Station Exit 9, turn left and continue for 100 meters. Sheem Lounge is on the 3rd floor of the Heytea building.  Parking Information  Mapo Lifelong Learning Center Public Parking Lot - 3 minutes on foot - KRW 3,000 per hour - 50% discount for electric vehicles, low-emission vehicles, and compact cars  Dongdeok Tower Truparking Parking Tower - 3 minutes on foot - Maximum daily parking

Question 6

Yeoksam GFC Branch Location & Directions

Accepted Answer

Address Unit E, B2F, Gangnam Finance Center, 152 Teheran-ro, Gangnam-gu, Seoul  Public Transportation - Subway: It is most convenient to come via the GFC Mall connecting passageway toward Exit 2 of Yeoksam Station.  Parking Underground parking is available in the building. KRW 6,000 per hour  Hours 6:00 AM – 11:00 PM Open year-round

Question 7

Gangnam Station Branch Location & Directions

Accepted Answer

Address B1F, E's Tower, 101 Teheran-ro, Gangnam-gu, Seoul  Walking Directions  From below Exit 11 of Gangnam Station Proceed through the passage on the right E's Tower passage, then take the stairs down to B1F.  From above Exit 11 of Gangnam Station Head toward the Gangnam Station intersection → Enter through the main entrance of E's Tower on the left → Take the elevator or stairs down to B1F.  At night, the entrance to B1F is locked. Please enter through the building's main entrance on the 1st

Question 8

How do I make a reservation?

Accepted Answer

How to Make a Reservation 1. Choose a lounge: Select the lounge you want. 2. Choose a room/seat: Check the available rooms or seats and time slots. 3. Choose a date/time: Select your preferred date and usage time. 4. Payment: Once payment is completed, your reservation is confirmed. After your reservation is confirmed, a reservation confirmation message will be sent via KakaoTalk. !https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/019d4cb7-a826-7915-a2df-0ee6cd204782.png Tap the Enter/Us

Question 9

홈페이지 이용약관

Accepted Answer

홈페이지 이용약관 주식회사 슈퍼플레이스이하 "회사"는 회사가 운영하는 인터넷 웹사이트 및 모바일 애플리케이션이하 "홈페이지"에서 제공하는 쉼라운지 예약·결제 및 관련 서비스이하 "서비스"의 이용과 관련하여 회사와 이용자 간의 권리·의무 및 책임사항을 규정하기 위하여 본 약관을 제정합니다. --- 제1조 목적 이 약관은 회사가 운영하는 홈페이지www.sheem.me에서 제공하는 쉼라운지 이용 예약, 결제 및 관련 서비스의 이용에 관하여 회사와 이용자 간의 권리·의무 및 책임사항, 기타 필요한 사항을 규정함을 목적으로 합니다. --- 제2조 용어의 정의 이 약관에서 사용하는 용어의 정의는 다음과 같습니다. 1. "홈페이지"란 회사가 재화 또는 용역이하 "재화 등"을 이용자에게 제공하기 위하여 컴퓨터, 스마트폰 등 정보통신설비를 이용하여 재화 등을 거래할 수 있도록 설정한 가상의 영업장www.sheem.me을 말하며, 홈페이지를 운영하는 사업자의 의미로도 사용합니다. 2. "서비스"란 회

Question 10

Gangnam Branch Room Types & Facilities

Accepted Answer

Room Types A total of 3 rooms are available.  Type  Quantity  Massage Chair  ----------------------------  Premium  1 room  Bodyfriend Falcon   Deluxe  2 rooms  Bodyfriend Familie S   Shared Amenities - 4K projector + screen A Netflix account is not provided. You can log in with your own account to watch. - Dolby Atmos soundbar - Free Wi-Fi 6 - Air conditioning/heating individually controlled - Air purifier - USB charger - Knee blanket

Question 11

개인정보 처리방침

Accepted Answer

개인정보 처리방침 주식회사 슈퍼플레이스이하 "회사"는 「개인정보 보호법」 제30조에 따라 정보주체의 개인정보를 보호하고 이와 관련한 고충을 신속하고 원활하게 처리할 수 있도록 하기 위하여 다음과 같이 개인정보 처리방침을 수립·공개합니다. ---  제1조 개인정보의 처리 목적 회사는 다음의 목적을 위하여 개인정보를 처리합니다. 처리하고 있는 개인정보는 다음의 목적 이외의 용도로는 이용되지 않으며, 이용 목적이 변경되는 경우에는 「개인정보 보호법」 제18조에 따라 별도의 동의를 받는 등 필요한 조치를 이행할 예정입니다. 1. 회원 가입 및 관리 회원 가입 의사 확인, 회원제 서비스 제공에 따른 본인 식별·인증, 회원 자격 유지·관리, 서비스 부정 이용 방지, 각종 고지·통지 2. 서비스 제공 쉼라운지 예약 서비스 제공, 콘텐츠 제공, 맞춤형 서비스 제공, 본인 인증, 예약 확인 및 안내, 고객 문의 대응 3. 결제 처리 서비스 이용에 따른 요금 결제, 환불 처리 4. 마케팅 및 광고 활

Question 12

Hongdae Branch Room Types & Facilities

Accepted Answer

Room Types A total of 9 rooms are available.  Type  Quantity  Massage Chair  ----------------------  Premium 1, 2, 3, 4  4 rooms  BODYFRIEND Falcon i   Standard 5, 6, 7, 8, 9  5 rooms  BODYFRIEND Famille S V2   Shared Facilities - 4K projector + screen Netflix personal account required - Free Wi-Fi 6 - Air conditioning / heating - Air purifier - USB charger - Knee blanket  Essential Kit Information 1. Dear guests, the Essential Kit is available at the Hongdae Branch and Nambu Terminal Branch. 2.

Question 13

Yeoksam GFC Branch Seating Configuration

Accepted Answer

Seating Configuration A total of 9 seats available  Type  Quantity  Massage Chair  ----------------------  Premium  5 seats  1 OSIM uDivine V, 4 Bodyfriend Falcon   Deluxe  2 seats  4 Bodyfriend Falcon i   Standard  2 seats  Bodyfriend Famille S   Facilities - Personal lighting - USB charger

Question 14

What payment methods are available?

Accepted Answer

Payment Methods - Online Payment: We accept credit cards, debit cards, and simple payment services Kakao Pay, Naver Pay, Toss Pay, etc.. - On-Site Payment: On-site payment is not available. - Foreign Payments: International guests can pay via PayPal. Please set the currency to USD when making the payment.  Receipt After completing your payment, you can view your receipt on the reservation details page.

Question 15

How to Use the Bodyfriend Falcon i

Accepted Answer

Powering On Press and hold the Power button on the inner-side control inside the armrest to turn the power on. ---  Inner-Side Control Layout !Detailed explanation of the inner-side controlhttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/falcon-i-sidekey-16.png  Button  Function  ------------  Power  Long press = ON/OFF, short press = Pause/Resume   Robo Care  Cycles through 6 Robo Care modes   Daily Care  Cycles through 6 Daily Care modes   Targeted Care  Cycles through 4 t

Question 16

Nambu Terminal Branch Room Configuration & Facilities

Accepted Answer

Room Configuration A total of 1 room is available.  Type  Quantity  Massage Chair  ---------------------------  Standard  1 room  Bodyfriend Famile S   Shared Facilities - Projector - Bluetooth speaker - Free Wi-Fi - Air conditioning/heating individually controlled - Air purifier - USB charger - Lap blanket

Question 17

How do I enter?

Accepted Answer

Mobile Key Check-In 1. Once your reservation is confirmed, a reservation confirmation message will be sent via KakaoTalk. 2. When it is time to check in, the mobile key will be activated. 3. Tap Enter Check In on the mobile key to check in and unlock the door. !https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/019d4cdd-4214-7373-bd28-94764c789a32.png  Important Notes - The mobile key will be activated 3 minutes before your reservation time. - You may enter at any time during your reserva

Question 18

How to Use the BODYFRIEND Familie

Accepted Answer

Power On Press the Power button on the inner control panel inside the armrest to turn the chair on. ---  Inner Control Panel Layout !Control panel button layouthttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/familie-remote-12.png ---  Detailed Button Guide !Control panel function guide 1https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/familie-buttons-13.png !Control panel function guide 2https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-gu

Question 19

영상정보처리기기운영·관리방침

Accepted Answer

영상정보처리기기 운영·관리방침 주식회사 슈퍼플레이스이하 "회사"는 「개인정보 보호법」 제25조에 따라 고정형 영상정보처리기기이하 "CCTV"를 설치·운영하고 있으며, 관련 법령에 의거하여 영상정보처리기기 운영·관리방침을 수립·공개합니다. 본 방침을 통해 회사에서 처리하는 영상정보가 어떠한 용도와 방식으로 이용·관리되고 있는지 알려드립니다. ---  제1조 영상정보처리기기의 설치 근거 및 설치 목적 회사는 「개인정보 보호법」 제25조 제1항 제2호 및 제3호에 따라 다음과 같은 목적으로 CCTV를 설치·운영합니다. 1. 시설 안전 및 화재 예방: 쉼라운지 시설 내 화재·안전사고를 미연에 방지하고, 사고 발생 시 신속한 대응 및 원인 규명을 위하여 설치합니다. 2. 범죄 예방 및 고객 안전: 고객과 직원의 안전을 보호하고 범죄를 예방·수사하기 위하여 설치합니다. 3. 시설물 보호 및 관리: 무인 운영 환경에서 시설물의 훼손·파손을 방지하고, 이용 후 시설 상태를 점검하기 위하여 설치합니

Question 20

라운지 이용약관

Accepted Answer

쉼라운지 이용약관 버전 3  시행일: 2025년 3월 1일 --- 제1조 목적 본 약관은 주식회사 슈퍼플레이스이하 "회사"가 운영하는 쉼라운지sheem lounge, 이하 "라운지"의 이용과 관련하여 회사와 이용자 간의 권리, 의무 및 책임사항을 규정함을 목적으로 합니다. --- 제2조 용어의 정의 1. "서비스"란 회사가 제공하는 안마의자 이용 및 부대시설 등 라운지의 제반 서비스를 의미합니다. 2. "이용자"란 본 약관에 따라 라운지의 서비스를 이용하는 모든 고객을 말합니다. 3. "회원"이란 회사와 이용계약을 체결하고 아이디ID를 부여받은 자를 말합니다. 4. "비회원"이란 회원으로 가입하지 않고 라운지의 서비스를 이용하는 자를 말합니다. 5. "웹사이트"란 회사가 운영하는 인터넷 사이트www.sheem.me를 말합니다. 6. "위약금"이란 이용자가 본 약관에서 정한 의무를 위반하여 회사에 손해를 발생시킨 경우, 그 손해의 배상을 위해 부과되는 금액을 말합니다. 7. "미납 요

Question 21

How to Use the Bodyfriend Famille S

Accepted Answer

Quick Guide !https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/019da857-6def-7733-9e77-0d954c758702.png  Powering On Press the Power button on the remote control or the inner-side control panel to turn the chair on. ---  Remote Control Layout !Remote Control Button Layouthttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/familie-s-remote-13.png ---  Remote Control Button Details !Remote Control Button Guide 1https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/cha

Question 22

Adjusting Heating and Cooling from the Mobile Key

Accepted Answer

Where can I control it? After check-in, you can control it directly from the mobile key page. - Mobile key page: the link in the SMS sent when your reservation was confirmed or https://sheem.me/key/<reservation number - There is no separate wall-mounted remote or control button in the room. All controls are handled through the mobile key page.  What you can control After check-in, in the Air Conditioner/Heater card under the Devices section: 1. Power toggle — Turn it on or off using the switch o

Question 23

Coupon Guide: Viewing, Using, and Expiration

Accepted Answer

View Your Coupons You can see all issued coupons on the My Coupons/coupons page login required. - They are organized into three tabs: Available / Used / Expired. - You can quickly check each coupon’s discount details, expiration date, and usage conditions at a glance. - Coupons with 7 days remaining until expiration are highlighted with a D-7 label.  Coupon Types - % Discount Coupon: A percentage discount off the payment amount e.g. 10% off - Fixed Amount Discount Coupon: A discount for a set am

Question 24

Troubleshooting Facility Issues

Accepted Answer

Massage Chair  The massage chair won’t turn on Sometimes, the power cable can become loose due to vibration. 1. Firmly reconnect the power cable on the lower right side of the massage chair. 2. Turn the switch next to it off, then turn it back on after 4 seconds.  The massage chair is making a 'beep-beep' sound and three red lights are flashing There are leg entrapment sensors on both sides of the leg massage section. Please check for any foreign objects, then turn the power off and back on.  If

Question 25

Cancellation & Refund Policy

Accepted Answer

Cancellation Fees  Cancellation Timing  Fee  --------------------------  3 hours before the start of use  Free cancellation   Within 3 hours of the start of use  50% of the payment amount   Within 30 minutes of the start of use  Non-refundable   No-show no entry  Non-refundable   Refund Processing Time - Card payment: Refunded by the card issuer within 3–5 business days after cancellation - Easy payment: Refunded within 1–3 business days after cancellation  Latest Cancellation & Refund Policy 1.

Question 26

Troubleshooting Facility Issues (Audio/Soundbar/Volume/Charging)

Accepted Answer

The video audio is too low or there’s no sound when the volume is too low Sometimes the connection between the projector and the soundbar gets disconnected. If you follow the steps below, you’ll be able to enjoy full, powerful sound again. 1. Unlock the middle cabinet at the back and take out the white remote labeled BENQ. 2. Press the Menu button and go to Audio  Audio Output 3. Select Internal Speaker → the screen may flicker for about 5 seconds → select Audio Return → the screen may flicker f

Question 27

쉼라운지 쿠폰 구매·선물·환불·만료 약관 (v1.2)

Accepted Answer

쉼 쿠폰 구매·선물·환불·만료 약관 v1.2  법적 근거 / Legal Basis  본 약관은 다음 법령·표준약관에 기반합니다.  - 공정거래위원회 「신유형 상품권 표준약관」 표준약관 제10094호 2025-09-16 개정  - 「전자상거래 등에서의 소비자보호에 관한 법률」 §17 청약철회 등  - 「상법」 §64 상사 소멸시효 5년  - 「약관의 규제에 관한 법률」 약관 사전 고지 의무  - 한국소비자원 「분쟁해결기준」 묶음 할인 환불 등  한국 변호사 검토 전까지는 정식 효력이 없으며, 결제 흐름에서 사용자가 본 본문에 동의했다는  SHA-256 해시 + 버전이 주문 메타데이터Order.metadata.acceptedTerms 에 stamp 됩니다.  본문이 갱신되면 신규 주문은 새로운 해시로 stamp 되며, 기존 주문의 동의 효력은 stamp 시점의  본문 기준으로 보존됩니다. 본 약관이하 "본 약관"은 회원이 ㈜슈퍼플레이스이하 "회사"가 운영하는 쉼라운지에서 쿠폰 상품을 구

Question 28

How to Use OSIM uDivine V

Accepted Answer

Powering On Press the Power/Stop button on the controller to turn on the power. ---  Controller Button Guide !Controller button layouthttps://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/chair-guide/osim-udivine-v-06.png  Button  Function  ------------  Power/Stop  Power ON/OFF, returns to the original position when the massage ends   Main Menu  Goes to the main menu screen   OK  Confirms selection in the menu   Navigation Up/Down/Left/Right  Navigates the menu   Pause  Pauses the massage

Question 29

[Massage Chair Usage Guide] Familie S

Accepted Answer

If You Wish to Sleep 1. Press the Zero Gravity button twice to set it to Zero Gravity Level 2. 2. Press the Power button once, and when "Press End to turn off" appears on the screen → it will not return to its original position.  When Using the Massage Function Please select and use your preferred massage mode. The massage chair will automatically stop every 20 minutes. If you would like to continue using it, simply select another massage mode again.

Question 30

Deposit Information

Accepted Answer

What is the deposit? To help maintain a clean and comfortable environment, some lounges require a deposit 50% of the reservation amount on your first visit. If you tidy up after use—such as not leaving trash behind and returning blankets—so that the next guests can use the space without inconvenience, the deposit will be fully refunded within 3 hours.  However, for overnight use, the deposit will be refunded by 10:00 AM the following day.  Deposit deduction criteria - If any damage to or contami

Question 31

Extend Usage Time

Accepted Answer

How to Extend - While using the lounge, you can tap the extend button on the Mobile Key page to pay for additional time. !https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/019d4ce5-4753-7f70-8607-b97f1c3bd2d2.png - Extensions are only available if there is no reservation after yours. !https://sheem-bucket.s3.ap-northeast-2.amazonaws.com/help/019d4ce5-385a-733e-bdce-a9d8468e2261.png  Extension Fee - The same hourly rate as the standard usage fee applies. - Extensions are available in 10-m

Question 32

How to Contact Customer Support

Accepted Answer

Contact Channels - KakaoTalk Channel: Search for "쉼라운지" and start a 1:1 chat - Phone Inquiries: Contact number for each lounge see the lounge detail page - Channel Talk: Chat icon at the bottom right of the website - Email Inquiries: support@superplace.so  Operating Hours - KakaoTalk/Naver TalkTalk: 09:00 ~ 22:00 Open year-round - Phone Inquiries: 09:00 ~ 18:00 Weekdays  For urgent late-night inquiries, please leave a message via the KakaoTalk channel and we will respond the following morning.

Question 33

Lost Item Inquiry

Accepted Answer

Reporting a Lost Item This lounge does not keep a separate lost and found. If you left an item behind after your visit, please contact Customer Support. If the lost item has been turned in by our lounge staff or another guest, we will guide you on how to retrieve it.  How to Collect - In-person pickup: Collect it at the relevant lounge

Question 34

Age Restrictions

Accepted Answer

Eligible Age for Use - Single Room: Available for all ages. - Double Room: Available only to guests aged 19 and over ID verification required  All guests are required to complete identity verification mobile phone verification when making a reservation.

Question 35

Service Recovery Promise

Accepted Answer

Service Recovery Promise If your usage time is shortened due to an issue on our side, our policy is to make sure you get that time back.  If You Are Currently Using the Lounge We will automatically extend your reservation on the spot by the amount of time lost, so you can finish comfortably.  If an Extension Is Not Possible If another reservation is scheduled next, or if you have already checked out, we will issue a time coupon for the same amount of lost time. You can view the issued coupon rig

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